How Does Your Company Handle Customer Returns?
Sep09

How Does Your Company Handle Customer Returns?

What processes and procedures do you have in place to both handle the items themselves, and credit the customer? For the last year we have looked primarily at sales and pre sales material and item handling, but recent research from Amazon suggests that the perception of a companies returns process is driving an increasing number of customers buying decisions. In Amazon’s case of course there is an open and transparent consumer...

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Supplier Controlled Line-Side Stock Replenishment
Feb03

Supplier Controlled Line-Side Stock Replenishment

Overcoming The Delivery Issues Just In time ordering, processing and delivery seems to pull constantly on small businesses. You feel you should implement JIT (Just in time), of course you want to, but is it something you can implement with your current control system? Pushing this question a little further, how about foregoing componenet storage for many of your smaller or “C” class lineside items altogether and...

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Demand Fluctuations: Black Friday shows us the dark side of discounting
Dec04

Demand Fluctuations: Black Friday shows us the dark side of discounting

Last week, UK retailers came under attack as herds of angry bargain hunters mobbed stores across the country. As supply shortages and availability issues fuelled rioting in supermarkets across Britain, questions have to be raised as to how prepared businesses were for the impact of the infamous “Black Friday”. While this annual event has been adopted from America, Black Friday has become one of the most important dates in the British...

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Supply chain management: the sad reality of modern day slavery
Oct10

Supply chain management: the sad reality of modern day slavery

Despite being abolished over 150 years ago, it seems slavery not only still exists but is thriving. In the last year alone, a number of businesses have received fierce criticism over claims of wide spread exploitation including accusations of forced and child labour. Given that recent reports suggest that enslavement is rife across modern supply chains, the true extent of the issue is yet to fully emerge. Modern slavery in...

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Supply Chain: is it time automotive businesses fine tune their operations?
Oct10

Supply Chain: is it time automotive businesses fine tune their operations?

Over the last few years, the automotive industry has endured a bumpy ride as the double dip recession hit businesses at every level of the automotive supply chain. Although the rest of Europe continues to struggle with slow demand, car production in the UK is booming. As the sector now enters the 29th month of consecutive growth, are automotive supply chains prepared for the challenges that lie ahead? Demand drives british automotive...

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