How Does Your Company Handle Customer Returns?
Sep09

How Does Your Company Handle Customer Returns?

What processes and procedures do you have in place to both handle the items themselves, and credit the customer? For the last year we have looked primarily at sales and pre sales material and item handling, but recent research from Amazon suggests that the perception of a companies returns process is driving an increasing number of customers buying decisions. In Amazon’s case of course there is an open and transparent consumer...

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What Happens When You Run Out Of Stock?
Aug14

What Happens When You Run Out Of Stock?

A Retailer’s Perspective On Stock Outs As a retailer, managing goods well is the key to a business that runs smoothly. Without stock you have nothing to sell – and you have no business. So far, so obvious. Yet the management of stock is far from simple. It depends on many factors. In fact large stores and manufacturers rely on complex algorithmic calculations to predict what goods they should hold.   Smaller businesses on...

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Systems To Handle And Expedite Bespoke Orders
Jul01

Systems To Handle And Expedite Bespoke Orders

A good litmus test for the recovery in domestic sales has always been the fashion industry. Within this market the increase in small batch sizes and single item delivery has begun to show real growth over the past 18 months. Typically a very tough and cost inefficient sub market to process, the marketplace now demands cost efficient (often free to end consumer) deliveries, typically on a next working day time frame. The Batch Size...

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Forecasting Sales For A New Product
May03

Forecasting Sales For A New Product

Even Big Data Analysis Can Only Help So Much You don’t get much bigger than Apple when it comes to mid to high price retail purchases. They are a slick operation with fantastic data collection built right into the very core of their products. If you buy an Ipad, Iphone, Ipod, the chances are you have signed up to Apple through ITunes, the ICloud or some other “I” prefixed service, and of course to do this you need to...

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Storing Picking And Packing
Apr12

Storing Picking And Packing

How Do You Organise Your Stock? I remember being asked this as a hypothetical question many years ago. I jumped to what I thought was an obvious answer; “By frequency of use, the most frequently used items get the easiest picking positions in the warehouse, ideally closest to the shop floor” As an answer I still see the merits in it now. At the time I was asked I’m remember the frown that must have been all too visible on my face as I...

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